09: Customer Service War Stories or... The Public Can Frequently Be Ridiculous
I used to work in customer service positions that put me in contact with the public. These jobs ranged from fast food to being a barista to managing retail to an international hotel company's call center escalations. Here are a few of my eye rollers from the call center. ========== Internal assist call... (Guest is from Africa. Agent is from the Caribbean... mutually unintelligible accents. Guest is booked into an all-inclusive resort.) Agent: This guest keeps asking me why her reservation doesn't show the males included. Me: As in secondary names? Agent: I don't know. She just keeps repeating her question about all males being included in her rate. Me: Uh... this is an all-inclusive hotel. I think she's saying meals, as in food; not males, as in boys. None of our hotels include boys for the guest's enjoyment as part of the rate. Commentary: Not even our Amsterdam hotels offer more than directions to the brothels. ========== ...